Throughout this Privacy Policy, “Octosoft”, “we”, “us” or “our” refers to Octosoft Technologies Limited. Further, for purposes of this Privacy Policy, “Website” includes our Octosoft.ai, its subdomains and any mobile applications owned by Octosoft.
This Policy describes how personal data and/or other information about you may be used and disclosed and how you can get access to this information.
1. Introduction:
At Octosoft, we value the trust you have placed in us and intend to continue to earn your trust each day. Protecting the privacy of your personal information is a major priority throughout all of our business practices and procedures. Our commitment to protecting your privacy is reflected in this Privacy Policy, which describes our policies in using, gathering, communicating, and protecting information about you. Our procedures and policies protecting and safeguarding your personal information are maintained both while you are insured under a policy we administer and for any time thereafter.
2. Information We Collect:
2.1 Directly From You
Personal Information We Collect:
At Octosoft, we value the trust you have placed in us and intend to continue to earn your trust each day. Protecting the privacy of your personal information is a major priority throughout all of our business practices and procedures. Our commitment to protecting your privacy is reflected in this Privacy Policy, which describes our policies in using, gathering, communicating, and protecting information about you. Our procedures and policies protecting and safeguarding your personal information are maintained both while you are insured under a policy we administer and for any time thereafter.
2.2 From Website Usage
In connection with your use of our Website, we may collect the following information:
Your Internet Protocol (IP) address;
2.3 From Third Parties
We receive information from you and others regarding premium payments and reimbursements. This information may include, among other things, your ATM card numbers, bank account numbers, and other material relating to payments to/from you;
We retain personal information only so long as required by our business practices or by applicable law.
2.4 Notice:
3. Confidentiality and Security of Personal Information
4. Choice/Opting Out:
5. Security:
6. Accessing our Websites through Mobile Devices:
7. Cookies:
Cookies are pieces of information that a website transfers to a user’s computer for purposes of storing information regarding the user’s preferences. Just as many major websites use cookies as a standard practice to provide useful information to a user, Octosoft uses cookies to deliver website content specific to your identified interests and to guide you through your session on the Website.
By themselves, cookies do not personally identify users, although they do identify a user’s computer. A user can opt not to take advantage of the cookie benefits by setting his or her browser to refuse cookies.
8. Your Access to Your Personal Information:
You may request a copy of our records of personal information relating to you and may ask us to correct the information contained in those records. Note that we may not be able to correct inaccuracies in the information provided to us by others.
We will make reasonable efforts to verify and correct any personal data inaccuracies. Where correction is not possible (e.g., data sourced from third parties), we will inform you and explain why.
To submit a request to review your information, write us at the address below and include, as applicable, your name, your Member ID, your Policy Number and Government identification number, and identify the information you want to review. If you want to request a change to inaccurate information or lay a complaint, you may call us at +234 (0) 201 889 0800 or write us at the address below:
To:
Octosoft Technologies Limited
Sum House, 350 Borno way
Alagomeji-Yaba
Lagos, Nigeria
You do not need to contact us or take any other action to preserve the privacy of your personal information as a result of this Policy.
9. Effective Date and Future Changes:
This Privacy Policy is effective as of April 2021. We may update this Privacy Policy from time to time. We encourage you to periodically review the Website and posted Privacy Policy periodically for any updates or changes. Your continued access or use of our Website shall be deemed your acceptance of all terms and conditions contained in this Privacy Policy.
10. Governing Laws:
11. Lawful Basis for Processing Your Personal Data:
We only collect and use your personal data when we have a lawful reason to do so. These reasons may include:
12. Your Rights Under the NDPA:
Under Sections 34–39 of the Nigeria Data Protection Act (NDPA), you have rights concerning how your data is handled. These include:
13. Your Representations:
By using our Services, you represent and warrant to us that: You are at least 18 years of age; and
You are authorized to purchase and bind this insurance on behalf of the individual, company or entity applying for medical coverage;
You authorize Octosoft, as well as its agents and representatives, to obtain information from a third party in order to assess your insurability, or for any permissible purpose.
14. How to Exercise Your Rights:
You can exercise any of your rights by contacting our Data Protection Officer (DPO) through the following:
📧Email: toni.animashaun@octosoft.ai
📞Phone: +234 (0) 201 889 0800
📍Address: 350 Borno way, Alagomeji, Yaba, Lagos.
We will respond to your request within 30 days, as required by law.
15. Data Retention – How Long We Keep Your Data
We only keep your personal data for as long as necessary:
After this period, we securely delete or anonymize the data.
16. Intellectual Property Rights
Our names, graphics, and logos used in connection with our Services, service marks, icons, page headers, page layouts, illegal scripts, and unique terminology are our trademarks and trade dress (collectively, “Proprietary Marks”) in the Federal Republic of Nigeria. You may not use our Proprietary Marks without our express and written permission.
Octosoft makes no proprietary claim to any third-party names, trademarks, or service marks appearing on our Services as the rights related to these names, trademarks, or service marks belong to their respective owners;
Any information, advice, data, software, or other content, which may be contained in or downloaded from our Services (collectively referred to as “Content”), including, but not limited to, all text, graphics, charts, images, videos, icons, and renditions, are copyrighted by, or otherwise licensed to, us or our Content suppliers.
We also own copyrights to a collective work in the selection, coordination, arrangement, organization, navigation, presentation, display, and selective alteration of the Content (referred to as “Collective Work”). All softwar e used in providing or supporting our Services (“Software”) is our property or the property of our software vendors and is protected by the Federal Republic of Nigeria and international copyright laws.
Any access you may have, including but not limited to, viewing, reading, printing, downloading or otherwise using the Content, Collective Work, or Software does not waive any of our rights and does not entitle you or any third party to any ownership or intellectual property rights.
You are solely liable for any damages arising from your infringement of our or any third-party intellectual property rights with respect to the Proprietary Marks, Content, Collective Work, Software, or third-party names, trademarks or service marks.
You are solely responsible for any harm incurred to us or our affiliates as a direct or indirect result of your copying, distributing, redistributing, publishing, or using the same for purposes that are expressly or impliedly in violation of this Terms of Use.
17. No Third-Party Binding Effect
The Terms of Use are between you and Octosoft, and no provision within the Terms of Use confers any implied or express right to any third party. The Terms of Use do not provide you with any authority to bind Octosoft in any way.
18. Assignment
You may not transfer, assign, or license your rights under the Terms of Use without our prior express and written consent.
19. Our Services Are Not Intended for Minors
Our Services are not directed at minors, that is, persons younger than 18 years old. If you are not at least 18 years old, please do not attempt to access our services. We do not knowingly contact or collect personal information from persons under 18 years old, and such a person should not provide us with any information.
Our services are also not intended for use by children under the age of 13. In accordance with the Nigeria Data Protection Act (NDPA) 2023 and international best practices, we do not knowingly collect personal information from children without verifiable parental or guardian consent. If we become aware that we have inadvertently collected personal data from a child without proper consent, we will take immediate steps to delete such information. By using our services, you confirm that you are at least 18 years of age or have received permission from a parent or legal guardian.
No data will knowingly be collected from persons under 18 and where such data is discovered, it will be deleted immediately.
20. Written Modification
The Terms of Use shall only be modified in writing. The individual employees of Octosoft, Octosoft’s affiliate companies, and third parties are not authorized to modify the Terms of Use except by the mechanism stated herein. Any employee offering to modify the Terms of Use is not acting as an agent of Octosoft or with proper authority to bind Octosoft.
You agree not to rely on any statement, written or oral, by any employee or agent of Octosoft or any third party with respect to modification or interpretation of the Terms of Use.
21. Notices
Notices to you: In using our Services, you may choose to communicate with us by providing us with feedback, comments, questions, or proposals. In doing so, you agree to allow Octosoft to use this information in any way consistent with the Terms of Use and our Privacy Policy.
When you submit contact information to us as part of an attempted or completed request for a quote or offer for goods or services, you consent to receive telephone calls, emails, text messages, mailers, or other similar communications in connection with these goods and services.
In the event Octosoft may choose or become obligated to provide you with notices under or related to the Terms of Use, you consent to receive such notices or related communications by Octosoft posting them on its Website, by sending them to you via an email address you provided, or by sending them to a postal address you provided, at our discretion.
You further agree that any such communication as described herein satisfies any legal requirement that the communication must be provided in writing.
Notices to Octosoft: If you have any questions about the Terms of Use or wish to notify us in relation to your use of our Services, you may contact Octosoft by email at hello@octosoft.ai ; or by calling +234 (0) 201 889 0800.
22. Severability
Except as otherwise provided herein, in the event that any provision contained within the Terms of Use is deemed to be unenforceable, invalid, or ambiguous, such provision shall be limited or discarded to the minimum extent necessary so that the remaining provisions of the Terms of Use remain in full force and enforceable.
23. Non-Waiver
Neither party shall be deemed to have waived, in whole or in part, any of its rights granted herein by its failure to exercise, in whole or in part, any right herein.
24. Force Majeure
Neither party shall be responsible for any delay or failure in any performance due to acts of God, war, warlike conditions, blockade, embargoes, riots, government restriction, labor disturbances, unavailability of anticipated or usual means of supplies, wrecks, epidemics, quarantine, fire, flood, earthquake, explosion, any unforeseen change in circumstances, or any other causes beyond any party’s reasonable control.
25. Entire Agreement
You agree to be bound by the terms and conditions contained within the Terms of Use, as well as our Privacy Policy. Collectively, these form a legally binding agreement between us and you. The Terms of Use and only the Privacy Policy expressly incorporated by reference herein constitute the entire agreement of the parties and supersede any prior or contemporaneous agreements, understandings, warranties, or understandings, whether written or oral, whether express or implied, with connection to our Services.
26. Dispute Resolution and Jurisdiction
You agree that the Terms of Use are governed and interpreted in accordance with the laws of the Federal Republic of Nigeria. By using our Services, you agree and submit to the exclusive jurisdiction of the High Courts of Lagos in order to resolve any dispute arising from your use of the Services, including but not limited to the enforcement of any arbitration award. You further agree to waive any objection to such jurisdiction or venue.
The Parties shall in good faith, use their reasonable best efforts to resolve any dispute that may arise in relation to this Agreement through dialogues and negotiations within twenty (20) days of such dispute’s occurrence. Where the Parties cannot jointly resolve the dispute wholly or partly, the dispute shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Mediation Act (2023). The arbitral tribunal shall be composed of one (1) arbitrator who shall be jointly appointed by the Parties.
Where the Parties are unable to agree on a choice of arbitrator, the nomination shall be made by the Chairman for the time being of the Nigerian branch of the Chartered Institute of Arbitrators, United Kingdom. The seat or legal place of arbitration shall be Lagos, while the language to be used in the arbitral proceedings shall be English.
All reasonable costs and expenses attributable to the arbitration (including the fees of the arbitrator) shall be allocated equally between the Parties unless the arbitrator shall determine it is appropriate under the circumstances to allocate such costs and expenses in a different manner.
27. Anti – Bribery and Corruption
At Octosoft, we are committed to conducting business ethically and in full compliance with applicable anti-bribery and anti-corruption laws.
We do not, and will not, tolerate any form of bribery or corrupt practices—whether direct or indirect, through employees, agents, partners, or third parties acting on our behalf.
By engaging with our services or entering into any agreement with us, you confirm that:
If you become aware of, or suspect, any activity related to our business that may breach this commitment, you must promptly notify us. Octosoft will take all necessary steps, including reporting and investigation, to ensure full adherence to legal and ethical standards.
Our integrity is core to how we operate. We expect the same from all those we work with.
Octosoft is an innovation health-tech start-up leveraging Artificial Intelligence (AI) to transform health care experiences.
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